tech support & repair

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Email for direct technical assistance
infofpa@fluidpowerassociates.com
Technical Support
Do you need a component drawing (dxf or stp)? Are you having problems troubleshooting a valve or system? Do you need help with an install? Are you having trouble with some wiring? Do you need help selecting a valve? Help is only a phone call a way. We can answer most questions related to Atos components immediately. If we don’t know the answer, we go directly to the Atos factory to get the answers. Our support is unsurpassed.

Reliable repairs
We believe in doing it right the first time! That’s why our skilled technicians are experienced in troubleshooting Atos hydraulic components. We only work on Atos and are the only factory “authorized” repair facility outside of Atos itself. Each unit is thoroughly tested and a test report is provided with each repaired unit. This ensures reliable repairs and satisfied customers.

Repair Test stand
Servo test stand dedicated to Atos repairs. Test stand can be adapted to test the complete lines of Atos valve components. Numerous pieces of test equipment (oscilloscope, frequency and signal generators) are utilized in the repair and test process. Both flow and pressure measurements can be recorded and stored. This is the same test stand each valve was tested on during production.

Focus
We only work on Atos hydraulic components. That’s all we work on. And, we work on all models no matter the age. Chances are we can resurrect old units.

Exceptional Turnaround
We maintain an average turnaround quote time of 1 – 2 days. And, we maintain a repair average turnaround time of 2 – 3 days upon authorization. In a real hurry, we also offer same day turnaround on most items. We can offer this quick turnaround due to our extensive inventory of spare parts. We stock what we sell. Chances are we have the components to repair your unit in stock.

Repair Rates
You only pay for what’s wrong. No flat rate charges. If it’s not broken, you don’t pay for it. Our repair rates are among the lowest in the industry. We keep our rates low by maintaining low overhead and staying efficient.

Unsurpassed Warranty
Our repair warranty period is a full 120 days. We stand behind our work and our customers. Our warranty return rate is very low, but if you find an item needs repair under our warranty – we promise no hassles.

Excellent Service
Our customers are our first priority. We don’t treat our customers as just a number. We strive to meet each of their individual needs. This includes unparalleled support assistance via phone, email or fax.
 
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